Updated March 2020
ONLINE ORDERS & PICK-UP POLICY
Due to COVID-19 - Effective March 2020, All purchases and sales are final. We will power on the device to make sure it is not Dead on Arrival. We will not set up or perform any servicing of any devices due to social distancing. For disposables and any electronic device, please power on at time of pick-up to ensure that everything is functioning before you LEAVE so that a refund/exchange can be processed. Leaving with the item voids Dead on Arrival Refund/Exchange Policies and Procedures. Please check your items to ensure a seamless transaction and positive experience. Thank you for your patience and understanding during this time and pray that everyone is safe and healthy.
No Returns, Refunds, Exchanges and/or store credit for any items, especially those that are considered a tobacco product by NYS and the FDA. Final Sale. Please make an informed decision before purchasing. Please read the complete in-store and online return policy for full details.
Devices: We make sure that any device is in working condition before the customer has left the premises. Our store warranty only covers items that are DOA (Dead on Arrival) from our vendors. If a product is found defective while customer is still in-store, customer is allotted a full refund or customer can make a different selection. Once the customer leaves the premises with a working device, if issues should arise thereafter, the manufacturer will have to contacted by the customer for replacement or repair. At Vaporize, we do our best to troubleshoot and help all of our customers to find a satisfactory resolution. The majority of problems that occur with devices are usually easily fixed and not a device defect. Please contact us first so that we can troubleshoot the problem in order to determine a solution.
For COVID-19 Purchases Effective March 2020, All sales are final. We will power on the device to make sure it is not Dead on Arrival. We will not set up or perform any servicing of any devices due to social distancing. For disposables and any electronic device, please power on at time of pick-up to ensure that everything is functioning before you LEAVE so that a refund/exchange can be processed. Leaving with the item voids Dead on Arrival Refund/Exchange.
Online Refund/Exchange Policy
All sales are final. We do not offer refunds or exchanges on ANY of our products regardless of whether they have been used or not. Please ensure that you are ordering the correct items before checking out. You must be 21 years and over in order to purchase any age restricted items such as E-Liquids, Vaporizers and any Vaporizer Accessories.
As we are also a part of a brick and mortar shop, all of our vaporizer units are opened and powered on for quality assurance before it is shipped out or before a customer leaves our store. All of our batteries are tested, charged and inspected for any defects before they are sold or shipped out.
If there is an issue, please email us at so that we can better assist you since every situation is unique.
For items damaged in shipping, please retain all materials and contact us within 24 hours of receiving your package.
Do not ship items back to us without a RMA number, they will be refused and/or discarded.
To return your product, you should mail your product to: 12420 Liberty Avenue South Richmond Hill New York US 11419 with an approved RMA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable.
Order Cancellation Policy
Please submit any cancellation via email to firstname.lastname@example.org. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.