Q: What about defective electronic products?

Disposable/Electronic Devices • Please power on at time of pick-up to ensure that everything is functioning before you LEAVE so that an exchange can be processed. • We will gladly exchange DEFECTIVE (Dead on Arrival) items ONLY while in-store. • Leaving with the item voids Dead on Arrival exchange policy.

Question 1

What is your Return Policy?

Accepted Answer

All sales are final.  Due to regulations, refunds and exchanges are prohibited.  Please make an informed decision before purchasing.  Please check your items to ensure a seamless, positive experience.

Question 2

Can I cancel an online order?

Accepted Answer

If an online order is already paid for, it cannot be cancelled, returned, or exchanged.  Only unpaid orders can be cancelled via our online platform for in-store pick-up and/or delivery.

Question 3

What about defective electronic products?

Accepted Answer

Disposable/Electronic Devices​
 • Please power on at time of pick-up to ensure that everything is functioning before you LEAVE so that an exchange can be processed. 
 • We will gladly exchange DEFECTIVE (Dead on Arrival) items ONLY while in-store.
 • Leaving with the item voids Dead on Arrival exchange policy.

Question 4

What is the Dead on Arrival Exchange Policy?

Accepted Answer

Our store warranty only covers items that are DOA (Dead on Arrival) from our vendors.  If a product is found defective while customer is still in-store, customer is allotted a full refund/exchange.  Once the customer leaves the premises with a working device, if issues should arise thereafter, the manufacturer will have to contacted by the customer for replacement or repair.  At Vaporize, we do our best to troubleshoot and help all of our customers to find a satisfactory resolution.   Please contact us first so that we can troubleshoot the problem in order to determine a solution case-by-case.

Question 5

What if I receive a defective product?

Accepted Answer

If you have left the premises, please scan the QR code on the product and contact the manufacturer.  We are unable to offer any returns or exchanges on cannabis products once customer exits the store for safety, hygienic, and compliance reasons.

"Everyone you meet is fighting a battle you know nothing about. Be Kind. Always". - Ian Maclaren

The Strain Station